Frequently Asked Questions

Yes! Our Online Store uses a trusted certificate to protect all your personal information. Your password or credit card number is private when it is sent to this site.

• Clear your cache as instructed at the top of our Technical Support page.
• Make sure you are entering the same email that you used when you created your online account.
• Forgot your password? Reset Password
• Please add “no_reply@joycemeyer.org” to your contact list to ensure our password reset email does not end up in your spam folder.
• Don't have an account? Start Here

Note: If you haven’t signed into your account since the end of August, 2017, you will need to create a new account with us. Your new online account will only reflect the orders and donations placed on our website after July 29, 2020.

The guest checkout feature is not available, but we do have plans to add it in the near future.

If it works better for you, our Customer Care Team can help! Just call +61 7 3349 1200 to donate or place your order. We are available M–F, 8 a.m. – 5 p.m. AEST

• To delete an item from your cart, click or tap on the shopping cart icon at the top right side of our website.
• Click or tap on the remove link or the trash icon next or underneath the item. A pop-up to confirm that you want to delete will appear.
• Select OK. The page will automatically refresh, and the item will be removed.

If you continue to have difficulty, please contact us. You can also call our Customer Care Team at +61 7 3349 1200. We are available M-F, 8 a.m. to 5 p.m. AEST.

Unfortunately, you cannot track your order from our site. To check and see if your order has shipped, please call our office +61 7 3349 1200 any weekday between 8:00 am and 5:00 pm AEST.

Joyce’s desire is to be able to offer the resource to as many people as possible, so we limit requests for special offer items to one per household. You’re welcome to order at retail price by calling our Customer Care Team at +61 7 3349 1200 (M-F, 8am-5pm AEST).

Any of the following methods of payment can be used to purchase resources from the ministry: Visa, MasterCard, money order or check. To place your order, you can send it through postal mail to the address listed below, go through our Online Store or call our order line at +61 7 3349 1200.

Australia Office

Locked Bag 77 Mansfield
Delivery Centre
Queensland 4122 Australia

To ship your order to another person:

• Add an item to your cart
• Click or tap on the Sign in to Check Out button
• Click or tap on the Proceed To Check Out button
• Click or tap on the toggle button located next to “This order Is a Gift” so that it turns blue
• Under Shipping, click or tap on the down arrow to select or add a new ship-to address
• Select your shipping and payment method and complete your order.

Note: Shipping receipts will not show any prices or the name of the sender. The gift recipient’s name will be displayed on the shipping label.

You can purchase resources and make donations using Visa, MasterCard, PayPal, Check, Cash, Direct Deposit (Donation Only).

Send mail to:
Joyce Meyer Ministries
Locked Bag 77 Mansfield Delivery Centre
Queensland 4122 Australia

It could be that a portion of your billing information (credit card, billing address) was entered incorrectly. Review the information you entered and make sure it matches your card. If your card is still declined, you will need to contact your financial institution for assistance.

Whether it is a single digital item or part of a package, you will need to purchase digital items via our Online Store. These items will then be added to your Joyce Meyer App library to enjoy again and again.